How Microsoft Fixes Xbox 360 Problems

When an xbox 360 gaming system is purchased, there should be a how to fix three red lights on xbox 360 guide included in the box. There is not. Instead, a user must rely on the services of microsoft, the system creator, to fix the dreaded xbox 360 ring of red lights issues. They pride itself on customer service and providing top quality products to its customers. The company reports overall satisfaction levels with the gaming systems. Repairs and replacements are handled on a case by case basis. microsoft vows that no two cases are handled in the same manner.

For starters, microsoft offers an initial 90 day warranty period starting from the date of purchase. During this time, if problems should occur with the xbox 360, the user can have the problems repair or the unit replaced free of charge.

After this time, there is a charge of $140 for the same service. microsoft offers an extended one year warranty period for $29.95 and a two year warranty period for $59.90. These warranties remain in effect providing all damage to the gaming system is natural. If there is any instance of tampering or modifying the system voids all coverage of the warranty.

The repair process begins with a phone call to 1-800-4MY-xbox between the hours of 9:00 A.M. to 1:00 A.M. Eastern time. A customer service representative completes a short question and answer session with the caller to determine the nature of the problem. Once it has been established, the ball gets rolling on xbox 360 repair. To begin, a box is shipped to the user in which the damaged unit is to be sent back to customer support.

Detailed instructions are contained in the box directing a user to only package what is damaged. Controllers, AV plugs and any software can remain with the user. The average repair process takes 4 weeks from start to finish.

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